Or, Why Rudy Project rocks!
I mentioned before that a retention strap broke on my Rudy Project helmet over the weekend. Last night, I sent them an email to find out where I could find a replacement part, some kind of kit, similar to what you can get for their sunglasses. Eight minutes (8!) later, I got an email back saying they were sending a replacement free of charge. This is why I have an RP helmet and two pairs of shades.
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1 comment:
Awesome. Sounds like my customer service experience with LOOK.
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